Refund policy

Returns & Exchanges

Our goal is for every customer, both the two-legged and the four-legged, to be happy with our products and for every dog to have a beautiful, handmade collar. However, we know that sometimes things don’t go to plan. While we strive to work with each customer to provide the best, friendliest service possible, since every collar and leash is handmade to order, our return and exchange policy is limited.

If there is an issue with collar or leash construction or functionality, we will replace it free of charge if you contact us within 21 days of your purchase.

If we helped you personally with measuring and sizing but the collar doesn’t fit properly, we will replace it free of charge if you contact us within 21 days of your purchase.

If you measured on your own and the collar you ordered doesn’t fit, we can offer an exchange, measuring/sizing help, and free shipping if you contact us within 21 days of your original purchase.

Please measure your dog’s neck before you order a collar. Each collar manufacturer has different sizing guidelines and sizes vary from maker to maker. Check our measuring guide or contact us for personal help with sizing. We also make custom sizes at no additional charge if your dog seems to be between our published sizes. Just ask – we don’t bite!